Refund & Returns Policy
At Lifelyne Publications, customer satisfaction is important to us. If you experience any issues with your order, please review our Refund & Returns Policy below.
Return Eligibility
You may request a return if:
- You receive a damaged or defective product.
- You receive an incorrect product.
- The product is missing from your order.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned with its original packaging (where applicable).
- Be reported within 48 hours of delivery.
Non-Returnable Items
For hygiene, copyright, and product integrity reasons, the following items are generally not eligible for return:
- Products damaged due to misuse or improper handling.
- Products returned without original packaging (where applicable).
- Products that have been intentionally damaged after delivery.
- Digital products, downloadable content, gift cards, or other non-returnable items (if applicable).
Refund Policy
Once your returned product has been received and inspected, we will notify you of the status of your refund.
If approved:
- The refund will be processed to the original payment method.
- Refunds are generally processed within 5–7 business days, depending on your payment provider or bank.
Shipping charges (if any) are generally non-refundable unless the return is due to our error.
Replacement Policy
If you receive:
- A damaged product
- A defective product
- An incorrect product
We will arrange for a replacement, subject to product availability.
If the same product is unavailable, we may offer:
- A suitable replacement, or
- A refund, as applicable.
Cancellation Policy
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. Customers may contact our support team for assistance in exceptional circumstances.
Return Process
To request a return or refund, please contact our customer support with the following details:
- Order Number
- Customer Name
- Contact Number
- Reason for Return
- Photos of the product and packaging (if applicable)
Our support team will review your request and guide you through the return process.
Shipping for Returns
If the return is approved due to an error on our part (such as a damaged, defective, or incorrect product), Lifelyne Publications will provide instructions for the return and, where applicable, bear the return shipping cost.
For all other approved returns, the customer may be responsible for the return shipping charges.
Contact Us
For any questions regarding returns, replacements, or refunds, please contact us:
Lifelyne Publications
Email: info@lifelynepublications.com
Phone: +91 98463 22299 | +91 98460 22299